Terms & Conditions

Detailed description of goods and services

Meraki Online (Pty) Ltd offers a hand selected rage of unique, designer products for home and kitchen delivered to your door. With an opportunity for the client to utilize our personal service of sourcing alternative colours, ranges and products.  

Delivery policy

Subject to availability and receipt of payment, the order will be processed and confirmed within 24 hours. Delivery will confirmed by way of Fast Way tracking number or Booking number and orders will be delivered within 5-10 working days. Courier or delivery fees will apply at a rate of R105 for orders less than R3000 and free delivery for orders over the value of R3000

Export restriction

The offering on this website is available to South African clients only

Return and Refunds policy

Our Returnspolicy lasts 7 days. If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned at your own cost to Unit 64 Sildalepark, C/O Conveyor &Asetileen St, Pretoria, GP, 0184, South Africa. Unfortunately there will be no cash refunds, only exchanges and vouchers for future purchases on Meraki On Line will be issued.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your exchange or gift card will be processed. 

Only regular priced items may be returned, unfortunately sale items cannot be returned or exchanged.

Customer privacy policy

Meraki Online (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For further details please see Privacy Policy

Payment options accepted

Payment may be made via Visa, MasterCard credit cards via PayGate secure payment portal or by bank transfer into Meraki Online (Pty) Ltd bank account via iPay secure EFT portal or the details will be provided on request.

Card acquiring and security

Card transactions will be acquired for Meraki Online (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Meraki Online (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR)

Responsibility

Meraki Online (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile

This website is governed by the laws of South Africa and Meraki Online (Pty) Ltd chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature; Unit 64 Sildalepark, C/O Conveyor &Asetileen St, Pretoria, GP, 0184, South Africa.

Variation

Meraki Online (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Meraki Online (Pty) Ltd based in South Africa trading as Meraki Online (Pty) Ltd with registration number 2017/245127/07 and the owner Jessycca Roothman.

Meraki Online Contact Details

Jessycca Roothman
Cell No:              060 975 8837
Landline No: 012 644 2758
Email Address: jessycca@merakionline.co.za   (Queries & Complaints)
hello@merakionline.co.za (Orders, Queries & Complaints)

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